Case Study: BA Insight
Project: AI-Enhanced Micro ERP for Knowledge & Search Integration
Client Overview
BA Insight helps organizations address internal search challenges — improving “findability” of critical information through modular, scalable software paired with AI-driven search strategies. Their solutions power digital transformation efforts across industries, providing enterprise-grade search and insight engines.
Challenge
BA Insight’s customers often struggled with fragmented information silos:
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Knowledge spread across disconnected ERP, CRM, and document systems
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Employees wasting time locating critical data, reducing productivity
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Traditional search platforms requiring heavy customization and ongoing maintenance
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Limited ability to measure ROI from search improvements in real time
Solution
Alt Datum partnered with BA Insight to develop a custom micro ERP framework that seamlessly connected their search engine with business-critical workflows. Key features included:
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ERP-Integrated Search Layer – unified access across ERP, CRM, HR, and document systems
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AI-Powered Insights – natural language queries, predictive document recommendations, and semantic search
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Usage Analytics Dashboard – real-time reporting on employee search behavior and efficiency gains
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Modular Knowledge Management – scalable structure that could be deployed department by department
Results
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Reduced time spent searching for documents by 38% across early pilot teams
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Improved employee productivity and engagement with modern, intuitive search
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Lowered IT overhead by minimizing customization needs and maintenance costs
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Created measurable ROI tracking, tying improved findability to bottom-line outcomes
Ongoing Partnership
Alt Datum continues to collaborate with BA Insight under a retainer model, expanding integrations into more ERP and CRM platforms. Current development focuses on AI-driven knowledge assistants that proactively deliver insights within ERP workflows, making enterprise search not just reactive but predictive.
